Comprehensive. Proactive. Preventative. Cost-effective. Simple. Wouldn’t you like to be able to use these words to describe your IT solution? With Southern Technology Group and our ManagedLINK solution, you can! ManagedLINK is so effective because we work closely with you to identify your business objectives and map a technology solution to your specific needs and requirements. For a low monthly fee, we will take care of all your technology needs and ensure that your network is up and running so you can run your business without having to worry about downtime. Your technology infrastructure is being monitored 24 hours a day, 7 days a week, 365 days a year.
How does ManagedLINK work?
Managed Services success depends on 5 core components:
Network Monitoring – Ensures your infrastructure is performing optimally and alerts us to any errors immediately.
User Help Desk – Support your users by giving them the ability to solve problems quickly. Our Help Desk technicians are knowledgeable and ready to help keep your team productive.
Proactive Support – Utilizes best practices and technologies that focus on targeting the root cause of the problems BEFORE they degrade service instead of reacting after the problem arises.
Preventative Maintenance – By performing regular, routine maintenance such as daily health checks, patch management, software updates, backup verifications, and anti-virus update checks, we keep your infrastructure running at its best.
Customer Involvement – We meet with each of our customers to discuss status and provide recommendations and give businesses a high-level oversight of their infrastructure. Additionally, each month we provide a service summary report to keep you informed of your network health.
Key Benefits of MangedLINK
- Guaranteed response time to all trouble tickets
- 24/7 monitoring of all vital components to your network health: servers, workstations, anti-virus, spam, network connectivity and back-ups.
- Certified, trained and experienced staff available to resolve any IT issue — from minor software errors to complete security, business continuity and infrastructure planning solutions.
- Scheduled reports of your network health.
- Cost effective — low monthly fee based on the number of servers and users.
We provide 3 levels of ManagedLINK service.
Choose the level that’s right for your business.
Basic - Unlimited remote support, network monitoring, server and workstation health checks
Plus – Includes all Basic services + as needed on-site support, asset and vendor management, and disaster recovery planning
Total – Includes all Basic and Plus services and includes all virus, SPAM, perimeter, and web protection, complete online storage solution, and unlimited on-site support with at least one on-site support visit per month.
Contact us to learn more about our ManagedLINK solution!
ManagedLINK: Your total IT solution that links technology to your business.
