Imagine having your company’s information technology infrastructure monitored 24 hours a day, seven days a week, 365 days a year – without the overhead of an IT staff !!!


When you choose Managed Services with Southern Technology Group, you can!


Most small and medium sized businesses do not have highly skilled IT professionals on staff. With ManagedLINK, Southern Technology Group helps those SMB’s have access to the technology resources larger organizations have without the overhead. STG’s managed IT solution provides SMB’s with unlimited proactive IT support for one low monthly rate without any hidden costs. It’s that simple!

 

Typically, technology maintenance programs rely on the customer calling to report issues – after a problem occurs. STG Managed Service offering utilizes leading edge, predictive problem solving technology that allows us to solve problems before they occur, whether it is a security vulnerability, event log entry, or an exceeded threshold. STG automatically receives alerts (that are customized to the needs of your particular environment) when critical devices are close to exceeding capacity, enabling us to resolve a problem before your users complain about service issues. More important, because we are proactively monitoring your infrastructure, we can identify immediately if the problem is a hardware issue and automatically dispatch the appropriate resource and part. Our unique trending capabilities provide a means of proactively resolving complex or intermittent problems more efficiently.


Our ManagedLINK services provide a total solution to all your technology needs – at a low monthly cost. Want to find out more? Call Southern Technology Group at 866.924.4471.


All ManagedLINK programs include unlimited remote monitoring of all servers, workstations, and managed network devices via our AlertLINK monitoring system. Click HERE to go to our AlertLINK page for more information on our network monitoring solution.

 

For more information on each ManagedLINK solution, please read below:


ManagedLINK


ManagedLINK includes unlimited remote support for all users, managed workstations, network device(s), and server(s). Clients also have access to our help desk between the hours of 8:00am to 5:00pm, Monday through Friday. On-site service calls are available on a time and materials basis. Emergency support is available 24/7, 365 days a year via our fee based after-hours, on-call support system.


ManagedLINK subscribers receive annual account review as well as periodic recommendation meetings and ongoing engineer analysis of the network health.

 

ManagedLINK includes:

  • Unlimited AlertLINK Monitoring

  • Unlimited Remote Help Desk

  • Unlimited Remote Server Support

  • Network Health Reports

  • Client Access Portal

  • Asset Management

  • Patch Management

  • Preventative Maintenance


ManagedLINK: Plus


ManagedLINK: Plus includes unlimited remote support for all users, managed workstations, network device(s), and server(s). ManagedLINK: Plus subscribers have access to our help desk between the hours of 8:00am and 5:00pm, Monday through Friday, in addition to as needed on-site service calls at no additional cost. All training and project implementations such as software and hardware upgrades are also included at no additional charge. Emergency support is available 24/7, 365 days a year via our fee based after-hours, on-call support system.


ManagedLINK: Plus subscribers also receive our exclusive CIO-Link Service. With CIO-Link, businesses have the luxury of an experienced IT Manager over-seeing their technology needs and providing critical managerial duties including annual budgeting, vendor management, business analysis, 3 to 5 year technology planning, and quarterly executive reports.

 

ManagedLINK: Plus includes:

  • All ManagedLINK services PLUS:

  • Unlimited On-Site Support

  • Procurement Services

  • Network Documentation

  • Security and Disaster Recovery Audits

  • Vendor Management

  • Virtual CIO

  • Annual, Quarterly, or Monthly IT Reviews